{"id":7355,"date":"2025-11-17T13:52:35","date_gmt":"2025-11-17T12:52:35","guid":{"rendered":"https:\/\/fulpio.com\/terms_and_conditions\/"},"modified":"2026-04-23T14:56:50","modified_gmt":"2026-04-23T12:56:50","slug":"ogolne-warunki-handlowe","status":"publish","type":"page","link":"https:\/\/fulpio.com\/pl\/ogolne-warunki-handlowe\/","title":{"rendered":"og\u00f3lne warunki handlowe"},"content":{"rendered":"

GENERAL TERMS AND CONDITIONS<\/b>
\n<\/b>of the online store <\/b>www.fulpio.com<\/b><\/a>, effective as of 01\/11\/2025.<\/b><\/p>\n

I. Definitions of Terms Used in the Terms and Conditions<\/span><\/h2>\n
    \n
  1. Online Store or Store<\/b> \u2013 an online service organized in a retail format (a system of remote information exchange and selection for the purchase of goods or services) available at: <\/span>https:\/\/www.fulpio.com<\/span><\/a>, through which the Customer may, in particular, place orders.<\/span><\/li>\n
  2. Seller or Merchant<\/b> \u2013 PRODOM spol. s r.o., with its registered seat at Vajnorsk\u00e1 2\/E, 900 28, Ivanka pri Dunaji, Slovak Republic, Company ID: 30 777 011, registered in the Commercial Register of the District Court Bratislava III, Section: Sro, Insert No.: 2129\/B, e-mail address: info@fulpio.com, telephone number: +421 903 847 058.<\/span><\/li>\n
  3. Customer<\/b> \u2013 a natural person who, in accordance with these General Terms and Conditions, places an order for goods and\/or services via the online store at <\/span>https:\/\/www.fulpio.com<\/span><\/a>, and who, when entering into and performing the consumer contract, does not act within the scope of their business activity, employment, or profession. Also referred to herein as the <\/span>Consumer<\/span><\/i>.<\/span><\/li>\n
  4. Item with Digital Elements or Goods<\/b> \u2013 products presented and offered by the Seller in the online store that include digital content or a digital service, or are connected with digital content or a digital service in such a way that the absence of such content or service would prevent the Goods from fulfilling their intended function. The offer of Goods with digital elements is published on the Seller\u2019s website <\/span>https:\/\/www.fulpio.com<\/span><\/a>. Information about the use and features of the Goods is available in the online store and in the document entitled \u201cTerms of Use of the Application,\u201d which provides detailed information regarding the integration of the Goods with the Seller\u2019s application.<\/span><\/li>\n
  5. Digital Performance<\/b> \u2013 digital content and digital services.<\/span><\/li>\n
  6. Digital Service or Service<\/b> \u2013 a service presented and offered by the Seller in the online store that enables the Customer to create, process, or store data in digital form, to access such data, or to enable the exchange or any interaction with data in digital form uploaded or created by users of the service. The Seller provides the Consumer with a digital service in the form of the Application as specified in point 18 of this article. The digital services provided by the Seller include: a Basic Service, which is free of charge, and Additional Services.<\/span><\/li>\n
  7. Digital Content<\/b> \u2013 data that is created and delivered in digital form.<\/span><\/li>\n
  8. Additional Services<\/b> \u2013 services presented in the online store that may be purchased separately according to the price list, such as the additional service \u201cFulpio Pro\u201d and the additional service \u201cFulpio Teams\u201d, or other paid services provided to registered Customers by the Seller as listed in the price list.<\/span><\/li>\n
  9. Account<\/b> \u2013 the Customer’s personal administration and information panel in the online store, created automatically upon proper registration, where data is collected and stored, particularly information regarding placed orders and data provided during registration.<\/span><\/li>\n
  10. Registration<\/b> \u2013 the creation of an Account in the online store by the Customer. The Customer may also place orders for Goods without registration directly through the web interface at <\/span>https:\/\/www.fulpio.com<\/span><\/a>. Ordering Digital Services without registration (i.e., without creating an Account) is not permitted.<\/span><\/li>\n
  11. Shopping Cart<\/b> \u2013 a system tool (functionality) that facilitates the shopping process in the online store, in particular by allowing the Customer to collect selected items in one place for the purpose of placing a collective order. The Cart is automatically created when at least one product is added via the „Add to Cart” function.<\/span><\/li>\n
  12. Order<\/b> \u2013 the Customer\u2019s declaration of intent aimed directly at entering into a purchase contract, specifying, in particular, the type and quantity of the Goods.<\/span><\/li>\n
  13. Contract<\/b> \u2013 a contract for the sale of Goods or Services pursuant to Act No. 108\/2024 Coll. on Consumer Protection and on the Amendment and Supplementation of Certain Acts, concluded between the Seller and the Customer remotely via the online store in electronic form, typically by accepting these Terms and Conditions. The contract also includes the Privacy Policy and all related legal documents. A purchase contract concluded under Act No. 513\/1991 Coll., the Commercial Code, is concluded between the Seller and a Buyer who, when entering into and performing the contract, acts within the scope of their business or other entrepreneurial activity, or in the course of their profession.<\/span><\/li>\n
  14. Contract with Digital Performance<\/b> \u2013 any consumer contract under which the Merchant delivers or undertakes to deliver a digital performance and the Consumer pays or undertakes to pay a price, including in the form of data representing a digital value, or provides or undertakes to provide their personal data to the Merchant, even if the digital performance is developed according to the Consumer\u2019s specifications.<\/span><\/li>\n
  15. Digital Profile<\/b> \u2013 a computer file containing contact or any other information about the Customer, including information about their family or pets, consisting of text and multimedia, which can be electronically shared across devices.<\/span><\/li>\n
  16. Application<\/b> \u2013 the Seller\u2019s mobile application entitled \u201cFulpio \u2013 Your Smart Custom Profile!\u201d, designed for creating the Customer\u2019s digital profile. The Application is available for Apple iOS and Google Android platforms. Through the Application, the Customer may use the Goods to share selected personal, business, or other data and information included in the digital profile. The Customer is responsible for the content of the shared information.<\/span><\/li>\n
  17. Newsletter<\/b> \u2013 an electronic mail distribution service provided by the Seller, allowing its users to receive marketing content from the Seller, especially including information about new products and promotions in the online store.<\/span><\/li>\n<\/ol>\n

    II. General Provisions<\/span><\/h2>\n
      \n
    1. The online store is operated and administered by the Seller (including the processing of personal data).<\/span><\/li>\n
    2. The purpose of operating the Store is to allow Customers to become acquainted with the Goods and Services offered by the Seller, including their prices and availability, and to enter into distance purchase contracts for such Goods and Services.<\/span><\/li>\n
    3. These Terms and Conditions define the rules applicable to the Seller for the sale of Goods, Services, and Digital Performance by means of remote communication via the online store, as well as the rules for the use of the online store by Customers and other functionalities made available through the online store.<\/span><\/li>\n
    4. The Customer expresses their consent to these Terms and Conditions\u2014of which the Privacy Policy published on the Seller\u2019s website at <\/span>https:\/\/www.fulpio.com<\/span><\/a> and the Terms of Use of the application \u201cFulpio \u2013 Your Smart Custom Profile!\u201d in force at the time of the conclusion of the contract between the Seller and the Customer form an integral part\u2014by confirming their intent to be legally bound by their provisions through the submission of an Order via the Seller\u2019s web interface.<\/span><\/li>\n
    5. The Customer may access the current version of these Terms and Conditions at any time at https:\/\/fulpio.com\/terms-of-service\/ and via a hyperlink located on the Store\u2019s homepage, and may print them at any time.<\/span><\/li>\n<\/ol>\n

      III. Information on Goods, Services, and Prices<\/span><\/h2>\n
        \n
      1. Information regarding the Goods and Services offered for sale via the Online Store is published on the website <\/span>https:\/\/www.fulpio.com<\/span><\/a>. Such information is provided together with details regarding the features and prices of the Goods and Services. Any photographs and descriptions of the Goods displayed in the Online Store are subject to technical limitations and are intended solely to provide the Customer with a general idea of the characteristics, appearance, and specifications of the Goods. In particular, the appearance of Goods in the photos presented in the Store may differ from their actual appearance, for instance due to monitor settings, lighting conditions, or photographic constraints. Furthermore, the technical descriptions of Goods may include simplifications related to their conversion into a readable format and adapted to the context of their publication in the Online Store. For the avoidance of doubt, this provision does not limit the Seller\u2019s liability toward Customers who are Consumers.<\/span><\/li>\n
      2. Only those Goods or Services marked with the \u201cAdd to Cart\u201d button, as well as Services related to such marked Goods, are offered for sale through the Online Store.<\/span><\/li>\n
      3. The prices of Goods and Services are included in their respective descriptions. This ensures that the Customer is able to review the applicable price before submitting a binding Order or entering into a contractual relationship.<\/span><\/li>\n
      4. All prices of Goods and Services published on the Store\u2019s website are stated in euros or other applicable local currencies and include value-added tax (VAT) at the rate in accordance with the relevant applicable VAT legislation.<\/span><\/li>\n
      5. The price must be paid by cashless transfer to the Seller\u2019s bank account. The available payment method is the Stripe payment gateway.<\/span><\/li>\n
      6. Delivery is available within the countries of the European Union. Shipping costs are specified separately for each Order in the Cart.<\/span><\/li>\n
      7. The Online Store may make changes to the descriptions and prices of Goods and Services. Such right shall not affect the price of Goods ordered prior to the effective date of the change.<\/span><\/li>\n
      8. The Seller is obliged to supply Goods free from defects.<\/span><\/li>\n<\/ol>\n

        IV. Orders<\/span><\/h2>\n
          \n
        1. The contracting parties to the agreement are the Seller and the Customer.<\/span><\/li>\n
        2. Customer orders are accepted via the Online Store\u2019s website (at the domain <\/span>https:\/\/www.fulpio.com<\/span><\/a>) upon completion of the full order submission process.<\/span><\/li>\n
        3. Orders may be placed during the period of availability of the Store\u2019s website (generally 7 days a week, 24 hours a day). However, due to technical limitations, the Seller does not guarantee uninterrupted availability of the Store\u2019s website.<\/span><\/li>\n
        4. The contract for the sale of Goods and Services is concluded in the Slovak language.<\/span><\/li>\n
        5. The contract for the sale of Goods is concluded at the moment the Customer completes the order process and submits the order (i.e., by clicking the „Order with obligation to pay” button), which constitutes acceptance of the Seller\u2019s offer presented through the Store. At this point, the purchase contract between the Seller and the Customer becomes legally binding.<\/span><\/li>\n
        6. The billing details provided by the Customer at the time of ordering Goods or Services cannot be modified afterward.<\/span><\/li>\n<\/ol>\n

          V. Order Placement Procedure for Goods and Services<\/span><\/h2>\n
            \n
          1. The Customer selects the desired Goods and their quantity by clicking the „Add to Cart” button. In the „Cart” window, the number of selected items, their unit price, value, and the total value of the entire Order are displayed.<\/span><\/li>\n
          2. By repeating the above step, the Customer may add more items to the Cart or increase their quantity. The Seller reserves the right to limit the number of units of a particular product per purchase. Any such limitation will be indicated for the relevant product.<\/span><\/li>\n
          3. The Customer may review the contents of their Cart by clicking the „Cart” or „View Cart” button, where they may also choose the delivery and payment method, as well as view the final delivery cost.<\/span><\/li>\n
          4. At this stage, the Customer may also review and modify the contents of the Cart (e.g., change item quantities), recalculate the total value, or remove items. Clicking on a product name in the „Product Details” column will open a page with more detailed information. To remove an item from the Cart, the Customer may use the „trash icon” button or any other button with a similar function available at the time.<\/span><\/li>\n
          5. The Customer may continue shopping by clicking the „Continue Shopping” button after adding an item to the Cart.<\/span><\/li>\n
          6. After adding all desired items to the Cart and reviewing its contents, the Customer proceeds to the ordering process by clicking the „Order” button and continuing to the „Shipping and Payment” step.<\/span><\/li>\n
          7. The Customer may choose from the following three options:<\/span>
            \n<\/span>a. <\/span>„Log In”<\/b> \u2013 A Customer who has an existing account in the Online Store may enter their e-mail address and password if not already logged in.<\/span>
            \n<\/span>b. <\/span>„Create an Account”<\/b> \u2013 A Customer without an existing account may create one (see Section XI of these Terms and Conditions for more information on registration). Registration is voluntary.<\/span>
            \n<\/span>c. <\/span>„Order Without Registration”<\/b> \u2013 Any Customer may place an order without registering, providing all necessary information required to complete the order (similarly to the registration process \u2013 see Section XI of these Terms and Conditions).<\/span><\/li>\n
          8. The Customer is then redirected to the next page, where they provide billing information, a delivery address, and formal consent. At this stage, the Customer may provide a different delivery address than the billing address.<\/span><\/li>\n
          9. If all information is correct, the Customer places the order by clicking the „Order with Obligation to Pay” button. This constitutes the moment of contract formation (at which point the terms of the transaction become binding and final for both the Seller and the Customer).<\/span><\/li>\n
          10. By accepting the Terms and Conditions, the Customer agrees that the Seller may issue electronic invoices in PDF format and send them to the Customer\u2019s e-mail address or make them available through the Customer\u2019s account. Notwithstanding the above, it is also permissible for the Seller to issue traditional paper invoices. The Customer may withdraw their consent to the use of electronic invoices at any time by sending a written notice to the following e-mail address: info@fulpio.com.<\/span><\/li>\n
          11. After placing the order, the Customer is redirected to the „Summary” page or to another page appropriate to the selected payment method (e.g., to perform an online bank transfer or card payment), followed by the „Order Processing” page.<\/span><\/li>\n
          12. Once the order is submitted, the Customer receives an automatic e-mail confirmation containing information that the order has been received for processing and the current order status.<\/span><\/li>\n
          13. The status and details of the order may be viewed at any time by the Customer (unless the order was placed without registration) under the „Orders” tab after logging into their account. In addition, all relevant order details will be sent to the e-mail address provided by the Customer.<\/span><\/li>\n
          14. The Seller also provides, through the Online Store, the option of using a product design service, which allows the Customer to design the product based on their individual preferences. To create a custom design, the Customer is automatically redirected to the Seller\u2019s external application, Zakeke Product Designer. Once the order is submitted, the selected product design can no longer be changed.<\/span><\/li>\n
          15. In contractual relationships that involve both the provision of a service and the subsequent delivery of Goods, the relevant provisions of these Terms and Conditions applicable to Goods shall apply accordingly.<\/span><\/li>\n<\/ol>\n

            VI. Delivery of Goods and Provision of Services<\/span><\/h2>\n
              \n
            1. The Store delivers purchased Goods within the countries of the European Union.<\/span><\/li>\n
            2. Delivery of Goods is carried out to the address specified in the Customer\u2019s Order via the courier company Packeta Slovakia s. r. o., with its registered seat at Slia\u010dska 1E, 831 02 Bratislava \u2013 Nov\u00e9 Mesto, Company ID: 48136999, either to one of its designated pickup points or to its self-service Z-BOX. The Seller reserves the right to limit the selection of the courier company used for delivery.<\/span><\/li>\n
            3. The delivery period consists of the time required to package the Goods and the delivery time by the courier company. This period is generally up to 7 days and is calculated from the day following the date of order placement.<\/span><\/li>\n
            4. The Customer acknowledges that the availability of Goods presented in the Online Store depends on the Seller\u2019s inventory, and the Seller does not guarantee the availability of Goods. If the Seller is unable to deliver the Goods because they are found to be unavailable, the Seller shall inform the Customer without undue delay, and no later than 30 days after the conclusion of the contract, and shall refund the full amount received from the Customer. If any of the ordered Goods are unavailable, the Seller will suspend the processing of the Order and contact the Customer to allow them to decide on how to proceed. The Customer may then:<\/span>
              \n<\/span>a. maintain the intent to fulfill the Order with the available Goods, or<\/span>
              \n<\/span>b. withdraw from the entire Order, or<\/span>
              \n<\/span>c. modify the Order with respect to the unavailable Goods.<\/span><\/li>\n
            5. Deliveries are generally made on working days, during business hours of the courier companies, and according to their respective logistics plans.<\/span><\/li>\n
            6. The delivery costs may be affected by the payment method selected by the Customer. For the avoidance of doubt, the Customer is informed of the delivery costs during the final stage of Order confirmation.<\/span><\/li>\n
            7. In all cases, the Goods shall be handed over only after full payment of the Order price. Until full payment is made, the Goods remain the property of the Seller.<\/span><\/li>\n
            8. The Seller is not liable for delayed or failed deliveries resulting from the provision of incorrect address information by the Customer.<\/span><\/li>\n
            9. The Customer acknowledges that the provision of Services begins immediately upon conclusion of the contract, and the Customer is required to provide explicit consent to the commencement of the provision of Services prior to the expiration of the withdrawal period, as well as a declaration that they have been duly informed of the consequences in accordance with Section 17(10) of Act No. 108\/2024 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Under a Distance or Off-Premises Contract and on the Amendment and Supplementation of Certain Acts (hereinafter referred to as the „Consumer Protection Act”).<\/span><\/li>\n
            10. Once the Order has been submitted, the Customer is not entitled to modify the selected product design or request changes unless otherwise agreed in writing between the contractual parties. Communication regarding the Service is generally carried out in writing via e-mail.<\/span><\/li>\n
            11. The delivery period for individually customized Goods as referred to in point 9 of this Article is 30 days from the date of payment of the invoice issued by the Seller. If, for any reason on the Seller\u2019s part, this delivery period is extended, the Seller is obliged to inform the Customer thereof without undue delay via e-mail, and the period may be extended by no more than 15 additional days.<\/span><\/li>\n
            12. By entering into the contract, the Customer agrees that the Service, its content, and any materials provided (design proposals, visuals, and other items) may be subject to intellectual property protection and shall be used exclusively for the Customer\u2019s own needs, for the purpose of obtaining a customized appearance of the Goods in the quantity and quality specified in the Customer\u2019s individual Order. The Customer may not use the Service or any materials provided under it for redistribution to third parties, for commercial purposes, for direct marketing, or for collecting such materials for such purposes.<\/span><\/li>\n<\/ol>\n

              VII. Payment Methods, Order Cancellation, and Refunds<\/span><\/h2>\n

              \u00a0 \u00a0 \u00a0 1. The Customer may pay for the ordered Goods and Services using the following methods (once the „ORDER WITH OBLIGATION TO PAY” button is clicked, the selected payment method for that Order cannot be changed):<\/span><\/p>\n